TERMS & CONDITIONS
TERMS
Welcome to atelier-mrcollection.eu, MR Collection Models Srl official on-line shop.
The products are sold on our website according to the Terms and Conditions contract published at the moment of the order.
We reserve the right to update the selling conditions at our convenience. Therefore, we would suggest to visit frequently this page in order to be informed about the latest updates.
The purchase of products on our website are regulated by the assumption that the following terms and conditions have been read, understood and accepted by all our Valued Customers.
ABOUT US
The products on sale at atelier-mrcollection.eu are official MR Collection Models Srl and Looksmart Models Srl models and sold worldwide by:
Atelier by MR Collection Srl,
Via Tommaseo 3/D 21047 Saronno (VA) Italy
VAT / C.F. 03299120125
HOW TO ORDER
Ordering our models is very easy: choose the item of interest and click “Add to cart”. The item will be immediately added to “Shopping cart” and the system will open “Shopping Cart” page. Customers can continue their shopping by clicking “Back”, or finalize the purchase by following our simple procedure. In order to remove any item from the shopping cart, customer can do so by clicking “remove” on the dedicated page.
To complete the purchase, it is necessary to register (for new customers) or login (for already registered customers) into the account and then to proceed with secure payment by Credit Card or PayPal (for more details please check the dedicated Section).
When an order is submitted, we will send an email acknowledging receipt of your order (“Order Confirmation”). Our acceptance of the order takes place when the products are shipped; moreover, the shipping alert will be sent by the courier once the parcel has left our warehouse.
If we are unable to supply a product, customers will be informed in writing.
To complete a purchase, it is necessary to provide full name, e-mail address, valid billing and delivery address, contacts information and payment method to place an order.
Pay attention that all the information above have to be written in standard European alphabet; orders containing information provided in ideograms or other non-European characters will be cancelled.
It is essential to adjust device settings or set the browser to accept functional cookies and pop-ups in order to be able to use all the functionalities of our website, such as customizing models, adding items to the shopping cart and submitting orders.
PRE-ORDERS
When a model is not available yet, it will be listed in our store in the “Pre-Order” Section. Click on “Add to cart” to reserve it.
Our system calculates automatically a 30% deposit that will be charged at the moment of the pre-order. Shipping and taxes will be split in the same percentage of the model price.
Once the model is available an e-mail will be sent by our Team, providing instruction on how to complete the payment to receive the order.
Pre-order details ca be found on the “Orders” page of “My account” menu.
Models can be paid in full anytime but we suggest you to pay the remaining balance only when receiving an email from our Team confirming the order is ready.
If a pre-order has more than one item in the same order, every model will be sent to the customers when ready and the system will recalculate the shipping costs accordingly. We cannot guarantee models will be sent all together so shipping costs can be applied twice. In case of request from customer to keep the model in deposit to our warehouse the balance will be requested anyway.
PROCEDURE FOR BALANCE PAYMENT ONLY FOR CUSTOMIZED AND PRE-ORDERS MODELS: The time to proceed with payment of balance is limited to two weeks from the receipt of our email. After that period the model will not be available anymore and the deposit will not be refunded.
MODELS SOLD IN THE “ONLINE CONFIGURATOR” SECTION
Our Atelier offers the opportunity to customize a model car up to anyone desired style, giving the possibility to choose among many different options.
The pictures displayed on the “Atelier” section are just for reference and cannot fully describe the optional chosen. All the optional described on our list are based on those of real cars.
The customized models will be delivered in about 8 months after the receipt of the order; any modification of any optional during production time can cause delays in the delivery. The delivery time can be longer in case of special requested or very particular models.
As soon as the model is added to the “Shopping Cart”, the system will calculate automatically a deposit fee (30% of the total price). We will ask for the balance payment by e-mail once the model is ready and we will complete the delivery as soon as the balance payment is settled. For more information about balance payment please check the “Pre-Orders” section above.
IMPORTANT: These products are customized upon customers’ request, so considering their particular nature the right of withdrawal from the purchase contract will not be allowed. Exception can be made only for reasons not depending on customers’ will (E.G., faulty goods or mistake in processing the order).
MODELS SOLD IN THE “AVAILABLE MODELS” SECTION
All the models sold in the “Available Models” section are very exclusive, dedicated only to “Atelier by MR Collection” sales. Only some of them are part of MR Collection Models or Looksmart Models assortments. It is possible to find models that cannot be find elsewhere: from One-off models (single piece) to very limited series. Considering the very low quantity of our “Limited Series” we may reserve the right to limit, for each customer, the number of pieces purchasable for each single series.
For “Special Series” the availability of the model is limited to 1 piece for each customer.
SALES PRICE
The price of the models is indicated on the website and showed “Shopping Cart”. All the prices displayed on our website include Italian taxes as indicated by the system.
In case of delivery to:
- countries out of the EU, the 22% of Italian sales tax will be automatically deducted by the system.
- EU Countries, the system will automatically calculate taxes based on the percentage of their country of shipping.
Once logged, our system will automatically display the definitive sales price according to the country that it has been indicated in the registration process.
Upon arrival in your Country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are customer’s responsibility when receiving the order. These fees are not under the Vendor’s control. For this reason, we recommend customers to verify with your local Customs office before placing an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.
Prices can be changed in case of special sales.
The shop is dedicated to private customers so if a European company will place an order the VAT costs won’t be refunded but it will be issued a coupon for that amount to spend on future orders.
COUPONS
Users can use coupons while purchasing a models, they just have to insert coupon code during checkout.
Coupon from newsletter subscription can’t be used to purchase 1:8 and custom models.
In case of a purchase with deposit and balance (custom and preorder models), coupon must be placed only while paying deposit.
PAYMENT METHODS
Credit Card
The orders made on our website can be paid by credit card. The system will re-direct customers to a secure page in order to complete the payment process.
The payment is performed with SSL cryptography that is supported from all the current browsers. In this way the data are not accessible to third parties including Atelier by MR Collection S.r.l.
Once the payment is completed the system will send an automatic message with the order confirmation. The invoice will be received once the models are delivered.
PayPal
Payments can be made on PayPal secure servers as well.
It is possible to use personal PayPal accounts to proceed with payments. PayPal can be used also without personal account only entering the credit card data. The system will send the receipt when we receive the confirmation from PayPal.
Starting from 5th March 2020, in line with industry practise and in accordance with the updated Paypal rules, the commission fees applied to the original Paypal transaction will not be longer returned in full but it will be retained in a percentage of 50%.
Refund request by Paypal for wrong orders will have a retained percentage of 50% on the returned costs.
DELIVERY TIMES & SHIPPING METHOD
The availability of the products may vary based on the subject of your purchase.
Delivery times indicated when choosing the shipping method are not binding. We cannot guarantee a precise estimated time of delivery.
Our products will be delivered worldwide, to the address provided, by the following couriers:
DHL worldwide express (24 to 48 hours delivery for Italy 72 to 96 hours worldwide)
FedEx (24 to 48 hours delivery for the “Express Service” or 72 to 96 hours for the “Economy Service”)
GLS Italian service (24 to 72 hours)
Our system will automatically calculate and display the shipping costs, once the preferred service is chosen.
Once the models are received, the customer must immediately check that the delivery is complete and correct.
In case of any issue, please, send an e-mail to the following address help@atelier.mrcollection.com
PACKAGING METHOD
Models are shipped worldwide after being safely packed with the maximum care.
Every model is contained in a display case and then inserted in a dedicated carton box.
Each item is wrapped with air-balls sheets and then securely packed into a strong carton box, where it is further protected with polystyrene.
Multiple item orders are packed into a single parcel and safely packed in order to avoid any eventual damage.
DAMAGED PACKAGING/MODELS
In case the model received has any damage caused by the shipment or any manufacturing defect, please inform us immediately by email at the following address help@atelier.mrcollection.com.
If the parcel has obvious signs of damages or customs inspection (E.G., holes, dents, cuts etc…) report to the courier POD the damage:
- perforated box
- torn box
- dented box
- wet box
- damaged or changed tape
- other issues
accepting the goods by placing the signature with reserve on the transport documents.
It is strictly necessary that customers inform us immediately at the following e-mail address, help@atelier.mrcollection.com, providing pictures for our reference, without opening the parcel.
Then if the model is damaged send us a second email including some pictures to let us understand better the problem claimed, without opening the display case.
Pay attention that all models with security seals opened will not be covered by guarantee.
A member of our team will reply, giving proper instructions on the procedure to follow in order to return the damaged goods. In this case we will cover the return expenses.
Please, do not return goods without informing us upfront.
In case the procedures above will not be followed, the responsibility will be upon customers.
RIGHT OF WITHDRAWAL
As per European right of withdrawal, before the expiry of the withdrawal period (14 days), the costumer shall inform us of his decision to withdraw from the contract with no penalty only if the model and the security seals are intact, specifying the reasons for withdrawal by e-mail to help@atelier.mrcollection.com.
Pay attention: these provisions do not apply to customized models, in compliance with Article 59, lett. c), of the Consumer Code.
A member of our team will follow up with your request and let you know the procedure to follow for the return. In this case or in case of return for double orders mistakenly made by customers, all the returning expenses will be at customer cost.
The burden of proof of exercising the right of withdrawal in accordance with the rules of the Consumer Code shall be on the consumer.
CANCELLATION POLICY
Due to the nature of the goods, order cancellation will follow the below rules:
- For customized models and pre-ordered models, the request of cancellation has to be placed before the order is ready to be shipped
- For models in stock, the request of cancellation has to be placed immediately after the placing order.
Cancellation requests have to be sent by email to info@atelier.mrcollection.com. However, customers can cancel the order anytime but 30% security deposit won’t be refunded in case the order is ready for shipment.
Return policy is not applied to all customized items or items with a specific discount.
CHANGE ORDERS OR ORDERS DETAILS
Every change in address, tailor made model’s details or OPT can imply extra costs, such as:
- €15 fees for tailor made modifications after the production has started
- €10 for double orders made by mistake
- €10 for exchange between models with different codes (only after our Team confirmation)
- Deposit costs for order cancellation after the withdrawal right period will not be refunded
- €15 for address exchange after shipment
- Changing the order is possible only before goods are ready to be shipped; otherwise, the security deposit will not be refunded if customers change the item before shipment
- Pictures upon request will be quoted separately
- In case of exercise of the right of withdrawal, all transport costs and duties will be at customers expenses
Customers can send their request to help@atelier.mrcollection.com and our Team will confirm shortly with related instructions.
AUTHENTICITY OF OUR MODELS
A Warranty Certificate is issued by MR Collection Models S.r.l. for each model sold on our Atelier.
This certificate attests the authenticity of our models as well as their quality.
Beware of counterfeited items and always require the original warranty certificate.
THE ENGINE CLUB
You can find specific terms and conditions for The Engine Club here.