Terms
Welcome to atelier-mrcollection.eu, MR Collection Models Srl official on-line shop.
The products are sold on our website according to the Terms and Conditions contract published at the moment of the order. We reserve the right to update the selling condition at our convenience. Therefore we would suggest to visit frequently this page in order to be informed about the latest updates on selling conditions. The purchase of products on our website are regulated by the assumption that the following terms and conditions have been read, understood and accepted by all valued customers.
About Us
The products on sale at atelier-mrcollection.eu are official MR Collection Models Srl and Looksmart Models Srl models and sold worldwide by:
Atelier by MR Collection Srl, Via Tommaseo 3/D 21047 Saronno (VA) Italy
VAT / C.F. 03299120125
How To Order
Ordering our models is very easy, simply click on the item of your interest and click “Add to cart”. The item will be immediately added to your “Shopping cart” and the system will open your “Shopping Cart” page. You can continue your visit and continue shopping by clicking “Back”, or finalize your purchase by following our simple procedure or even remove the item from your shopping cart by clicking “remove” on the dedicated page. To complete your purchase, you will need to register or login (if you are already registered) and then proceed with your secure payment via Credit Card or PayPal (for more details please check the dedicated section on this page).
Pre-orders
When a model is not available yet it will be listed in our store as “Pre-Order” model. You have to click on “Add to cart” to reserve it. In this way you can make sure not to miss it! Our system will calculate a 30% that will be charged at the moment of the booking. Shipping and taxes will be splitted as the same percentage of the model price.
Once the model is available you will get an e-mail from our team that guides you on how to complete the payment to receive your model. You can also find your pre-order details in the “Orders” page of “My account” menu. You can also pay from here in any moment but we suggest you to pay only when receiving an email from us. If a pre-order has more than one item in the same order, every model will be sent to the customers when ready and the system will recalculate the shipping costs accordingly. We cannot guarantee to send models all together.
All the items with a specific discount are not allowed to the return policy.
When a pre-order model will be ready for shipping, the cancellation of the order is possible but we’ll keep the security deposit.
PROCEDURE FOR BALANCE PAYMENT ONLY FOR CUSTOMIZED MODELS: You will have two weeks from the receipt of our email to complete the payment, after that period the model will not be available anymore and the deposit will be lost.
Models sold in the “Online configurator” section
Our Atelier offers you the opportunity to customize a model car up to your style, giving you the possibility to choose among many different options until you find the configuration that matches the model you have in mind.
The pictures displayed on the “Atelier” section are just for your information and cannot fully describe the optional you are choosing. All the optional described on our list follow those of real car. The customized models will be delivered within 90 to 180 days after you will have completed your order. As soon as you add your model to the “Shopping Cart” the system will calculate automatically a deposit fee (30% of the total price). We will ask for the balance payment by e-mail once your model is ready and we will complete the delivery as soon as the balance payment is settled. For more information about this balance payment please check the Pre-Orders area at the point above.
IMPORTANT: These products are customized upon your request, so considering their particular nature the withdrawal right from the purchase contract will not be allowed, made exception for the reasons not dependent from the customer will (faulty goods or mistake in processing the order).
Models sold in the “Available Models” section
All the models sold in the Available Models section are very exclusive and from our “Special Series Collection”. In fact, in this area you will find models that you could not find elsewhere: from One-off models (single piece) to very limited series. Considering the very low quantity of our “limited series” we may reserve the right to our customers to purchase a limited number of models only for each series. Possibly this number must be lower than the total limitation displayed on the website.
Sales Price
The price of the models is indicated on the website and showed “Shopping Cart”. All the prices displayed on our website include Italian taxes as indicated by the system. In case of delivery to countries out of the EU, the 22% of Italian sales tax will be automatically deducted by the system. Once logged, our system will automatically display the definitive sales price according to the country that you will indicate when you will register your profile and where you want the delivery is made.
Upon arrival in your Country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under the Vendor’s control. For this reason, we recommend you to verify with your local Customs office before placing an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.
Payment Methods
Credit Card
The orders made on our website can be paid by credit card. The system will re-direct you on a secure page where you will complete the payment process. The payment is performed with SSL cryptography that is supported from all the current browsers. In this way the data are not accessible to third parties including Atelier By MR Collection S.r.l.
Once the payment is completed the system will send you an automatic message with your order confirmation. You will get our invoice once the models will be delivered.
PayPal
Payments can be made on PayPal secure servers too. You can use your PayPal account to proceed with payments.
If you haven’t got a PayPal account you can enter your credit card data without registering to PayPal. The system will send your receipt when we receive the confirmation from PayPal.
Starting from 5th March 2020, in line with industry practise and in accordance with the updated Paypal rules, the rate applied to the original Paypal transaction will not be longer returned in full but retained in a percentage of 50%.
Delivery Times & Shipping Method
The availability of the product is indicated aside of each item. The delivery times indicated when you choose the shipping method are not binding. Of course, we will do everything possible to respect the times given. We cannot guarantee that availability is accurate in every case. If such is the case, you will immediately be informed that the goods will not be delivered and any payment made will be reimbursed without further delay.
Our products will be delivered worldwide to the address you will provide by the following couriers:
DHL worldwide express (24 to 48 hours delivery for Italy 72 to 96 hours worldwide)
FedEx (24 to 48 hours delivery for the “Express Service” or 72 to 96 hours for the “Economy Service”)
Our system will automatically calculate and display the shipping costs once you choose the service you prefer from the displayed list. Once the models are received, the customer must immediately check that the delivery is complete and correct and inform us of any problems without delay by writing an e-mail to the following address help@atelier.mrcollection.com
Packaging Method
Models are shipped worldwide after being safely packed with the maximum care.
Each model will be wrapped with air-balls sheets and then securely packed into a strong carton box where is further protected with polystyrene. Multiple item orders will be packed into a single parcel and of course they will be safely packed in order to avoid any eventual damage.
Damaged Models and Right of Withdrawal and Cancellation Policy
In case you may notice that your model will arrive with damages caused by the shipment or manufacturing defects, please inform us by email at the following address help@atelier.mrcollection.com within 14 days. If the parcel has obvious signs of damages or customs inspection we need to receive a picture of the parcel, taken before opening it. Then if the model is damaged send us a second email including some pictures to let us understand better the problem you are claiming for. A member of our team will reply to your message giving you proper instructions on the procedure to follow in order to return your damaged models. In this case we will cover the expenses to return your model car. Please, do not return your model without informing us upfront. Don’t forget, upon the receipt of the package, accept the goods by placing the signature with reserve on the transportdocuments.
If for any reason you are not satisfied with the purchase, you will have the right to withdraw from the contract, with no penalty only if the model and the security seals are intact , specifying the reasons for withdrawal sending an email to help@atelier.mrcollection.com. A member of our team will follow up your request and let you know the procedure to follow for the return. We are sorry to inform you that, only in this case or in case of double orders, all the returning expenses will be at your cost.
Every change in address, tailor made model’s details or OPT could imply and consequential increase. The customers can send their request to help@atelier.mrcollection.com and our team will confirm shortly with related quotation.
- tailor made modification after the production will start are subjected to the extra quotation of euro 15 as fees
- in case of double order we hold euro 10 as refund fees
- change between models with different codes will be subjected to our team confirmation but imply an extra fee of euro 10
- we quote dedicated set of pictures on request
- Order cancellation will be accepted only within 14 days after the order date and the cost for its refund is euro 10. In case of extra time the deposit will be held
Authenticity of our Models
A Warranty Certificate is issued by MR Collection Models S.r.l. for each model sold in our Atelier.
This certificate attests the authenticity of our models as well as their quality
The Engine Club
You can find specific terms and conditions for The Engine Club here.
