TERMS AND CONDITIONS “THE ENGINE CLUB”
These Terms & Contitions will be applied starting from February 6th 2023, 12:00 CET.
01. WHAT THE ENGINE CLUB IS
The Engine Club (hereinafter, TEC) is the loyalty program of Atelier by MR Collection and it is designed to reward Our most loyal customers with exclusive benefits, making every purchase un unforgettable one.
Thanks to The Engine Club, all Atelier by MR Collection customers can become part of a world of privileges, such as reserved discounts and early access to exclusive models. It will also be possible, through each purchase, to earn “points” which, in addition to determining the ranking of the customer, can be spent to buy the models listed on Our online shop.
02. THE POINTS OF THE TEC
The TEC is based on two types of points that power the “engine” of each of Our loyal customer:
HP points (Horsepower Points): they define the user’s level (also called ranking) and they have an expiration date of 500 days, after which they will be deducted from the customer’s account.
FP Points (Fuel Points): these are the credit points that can be spent on Our website and they do not have an expiration date. It is possible to spend them at any time until the account is cancelled.
Points calculation:
Both types of points are awarded according to the equivalent of “10 euros = 1 point” and they are earned when an order is completed.
The calculation of the points earned with a product purchase on Our website is carried out without considering any taxes and shipping costs, which give no points.
Points are earned only considering how much the customer actually spent on the purchase of a product, subtracting from the calculation any ranking discount.
Orders that include coupon discounts or are paid (partially or totally) with FP points do not add any points.
In case of a pre-order or customized model, the points are earned when the balance is paid.
The value in points of a product is explained on the page of every single product, while inside the cart, before checkout, it is shown the value in points of all the products in it.
Manual assignments:
Administrators can manually assign points, both FP and HP. In the case of HP points, the expiration date is always 500 days, while FP points, even if given as a gift, never expire.
Notes on points:
A notice of the expiration date of HP points will be sent to the customer 14 days prior to the expiration date.
A notice on the expiration date of HP points will be sent to the customer at the same time as the term.
Each time a purchase is completed, two notifications will appear on the customer’s screen, attesting the effective earn of the points.
03. BUY WITH FP POINTS
FP points can be spent as money on Our website according to the equivalence of 2 points = 1 euro.
Each customer, at the time of payment, can decide how many points spend within the purchase, selecting the exact amount using a slider in the payment section.
The system will automatically calculate the maximum value of points that can be spent on that purchase.
In case of purchases with deposit (customized models and pre-orders), the system will subtract the value in points from the total and divide the amount to be paid according to the normal settings of the pre-order system.
Payments with FP points are not accepted for orders of customized models, 1:8 models or special sales (E.G. Black Friday)
On the occasion of special sales (E.G. Black Friday) or special models, the company reserves the right to exclude the use of points as a mean of payment.
Discount vouchers cannot be used to purchase 1: 8 scale models.
Notes:
Whenever a purchase is made with points, the remaining balance is displayed on the customer’s screen with a disappearing notification.
04. LEVELS OF RANKING
The TEC system provides four different ranking levels, automatically established based on your HP points balance over the 500-day period of validity. The privileges guaranteed by each level are:
0/499 points – ENGINE START: the customer, after the first purchase, gets a 10% discount coupon to be spent once, for the second purchase onward.
500/999 points – SILVER: the customer earns early access to the models listed in the special category “The Engine Club”.
1,000 / 1,499 points – GOLD: in addition to the privileges of the Silver level, the customer also earns a 5% fixed discount on all models.
1,500 points and more – PLATINUM: the customer who has reached this level enjoys the same privileges as the Gold level but also earns a 10% fixed discount.
From the Silver level onwards, the customer earns a dedicated discount that is automatically applied to all purchases.
In case of a pre-order purchase, this discount will be divided between the deposit and the balance.
Notes:
The customer is notified by email whenever their ranking increases or decreases.
05. THE TEC DASHBOARD
Customer can always monitor their points statement via the “TEC Dashboard” menu, which appears in the main menu.
This page consists of the following element:
Icon representing the current level.
Textual explanation of the current level.
HP points balance.
FP points balance.
Progress bar that shows how long it takes to reach the next level with the range values explained.
Summary table of history regarding the awarding and expiration of HP points.
The level reached and the balance of the HP and FP points is also summarized in the main menu.